Phone calls produce the feeling of connectedness than email or text messages, revealed study.
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‘When people interacted, they felt significantly more connected when communicating by talking than by typing.’
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"People feel significantly more connected through voice-based media, but they have these fears about the awkwardness that are pushing them towards text-based media," said study researcher Amit Kumar from the University of Texas at Austin in the US. ![twitter](https://images.medindia.net/icons/news/social/twitter.png)
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Study Details
Study 1:
- 200 people were asked to reconnect with an old friend either via email or phone.
- Even though the study participants intuited that a phone call would make them feel more connected, they preferred to email because they expected phone calling would be too awkward.
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- The study participants were randomly assigned strangers to connect either by texting during a live chat, talking over video chat, or talking using only audio.
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- The participants felt as connected to the stranger via text as by phone.
Study Results
- Voice seemed to be integral to bonding.
- The phone call took the same amount of time as reading and responding to email or text messages.
"The results both reveal and challenge people's assumptions about communication media at a time when managing relationships via technology is especially important," Kumar said.
Source-Medindia