Health Insurance in Europe - Legal approach for Customer Grieviances

Legal approach for Customer Grieviances

No	Country	Potential path through national courts/tribunals for administrative (health-insurance) claims	Potential path through national courts/tribunals for social health insurance claims
1	Australia	Verwaltungsbehorde Verwaltungsgerichtshof	Landes Arbeits-und Sozialgericht Oberlandesgericht Oberster Gerichtshof
2	Belgium	Raad Van State/Conseil d'fEtat	Arbeidsgerecht/Tribunal du Travail Arbeidshof/Cour du Travail Hof van Cassatie/Cour de Cassation
3	France	Tribunal Administratif Court Administrative d'fAppele Conseil d'fEtat	Tribunal des Affaires de Securite Sociale Cour de Cassation (Chambre Sociale)
4	Germany	Sozialgericht Landessozialgericht Bundessozialgericht	Sozialgericht Landessozialgericht Bundessozialgericht
5	Israel	Health funds ombuds/National ombud/State Comptroller/Regional Labour Court National Labour Court Supreme Court as High Court of Justice	Health funds ombuds/National ombud/State Comptroller/Regional Labour Court National Labour Court Supreme Court as High Court of Justice
6	Luxembourg	Tribunal Administratif Cour Administrative	Conseil Arbitral des Assurances Sociales Conseil Superieur des Assurances Sociales
7	Netherlands	Rechtbank (Department: bestuursrecht) Raad van State (Department: bestuursrechtspraak)	Rechtbank (Department: bestuursrecht) Centrale Raad van Beroep/Social-economical: College van Beroep voor het bedrijfsleven
8	Switzerland	Decision by a cantonal authority Kantonales Verwaltungsgericht or Besondere Gericht Bundesgericht/Tribunal Federal/Eidgenossisches Versicherungsgericht/Tribunal federal des assurances	Decision by a federal authority Eidgenossische Rekurskomissionen Bundesgericht/Tribunal federal/Eidgenossisches Versicherungsgericht/ Tribunal federal des assurances

Important points in Legal processes

a) Different countries in Europe have different courts to deal with health-insurance related customer grievances, incase if the argument of a case is based on constitutional law.

b) The legal processes are not comparable with each other as they vary from country to country and many of the courts mentioned in the aforesaid list deal with other issues in addition to the administrative and social issues.