Online complaints about health insurance companies can now be filed with the Insurance Regulatory Development Authority (IRDA) at http://www.igms.irda.gov.in.
Bharti AXA Forays into Health Insurance With Triple-benefit Critical Illness Plan
Bharti AXA Life Insurance has entered into the health insurance space with the launch of a triple-benefit critical illness plan.
Bharti AXA Life Insurance has entered into the health insurance space with the launch of a triple-benefit critical illness plan.
What should one do in case of a complaint against an insurer?
One should first approach the insurer’s Grievance Redressal Mechanism as spelt out in the insurance policy document (link to the insurers’ grievance mechanism is available in http://www.igms.irda.gov.in at List of Insurers).
Electronic Storage of Health Insurance Data may Lead to Trafficking of Patient Information
Of all of the risks regarding electronic health records, the largest is perhaps to privacy and confidentiality.
Of all of the risks regarding electronic health records, the largest is perhaps to privacy and confidentiality.
In case the complaint is not fully attended to by the insurer within 15 days of its being lodged, the customer may use the IGMS for escalating the complaint to IRDA.
Advertisement
LIC To Launch New Health Insurance Products Soon
Life Insurance Corporation (LIC) is emerging strongly in the health insurance portfolio with new products in the health insurance segment.
Life Insurance Corporation (LIC) is emerging strongly in the health insurance portfolio with new products in the health insurance segment.
A policyholder can make optimum use of this system by giving accurate information about the complaint like the policy number, name of the insurer, complainant’s contact details, etc. One must keep the policy document ready while registering the complaint online.
Advertisement
Opinion: Telecom Model can Provide Viable Health Insurance in Rural India
The health insurance sector should seek inspiration from telecom companies to increase penetration in rural India, writes Mr Aman Gupta, Principal Advisor, India Health Progress in businessline.com.
The health insurance sector should seek inspiration from telecom companies to increase penetration in rural India, writes Mr Aman Gupta, Principal Advisor, India Health Progress in businessline.com.
Step 1 : Registration of the customer by entering his/her credentials
Provide personal details such as name, date of birth, gender, contact number and address. Enter the permanent account number (PAN), voter ID number, or the passport number.
Step 2 : Using registered credentials to register complaints/view their status
File a complaint against an insurer, broker, unregistered party or intermediary. Choose the relevant branch code from the list provided on the website and provide the policy details. Choose the appropriate options for type of policy, type of complaint and description of the complaint. An IRDA token number and a reference number will be generated at the time of registration of the complaint.
Once registered, complaints can be viewed or edited. The status of the complaint can also be seen. The status could be: new, acknowledge, pending, attended to or closed. Based on the complaint registration date, the system will calculate the age of each complaint and show the IRDA token number and a column for turnaround time (TAT) tolerance that displays the tolerance of a particular complaint against the number of days it stays pending.
If the account is more than 10 days old, the colour will be green, if it is more than 30 days old, it will show yellow and for more than 60 days, the colour is orange.
Based on the complaint registration date and TAT, the screen also shows the expected date of disposal of the complaint.
Source-Medindia
